Arkansas Virtual VA Veterans Experience Action Center Helps 657 Veterans
VA’s Veterans Experience Action Center (V-VEAC) began four years ago as a way to proactively help Veterans, family members, caregivers and survivors with a single resource for all of their needs. , including VA benefits and health care.
Arkansas V-VEAC a huge success
VA worked with the Arkansas Department of Veterans Affairs, United Way 211, and other community partners to host the latest Veterans Experience Action Center (V-VEAC) in Arkansas, April 6-8, 2021. This event was held on April 6-8, 2021. provided immediate action on the needs of 657 veterans. It should be noted that 177 of these were female veterans, an often underserved population. The number of veteran participants is particularly important as women make up only 7.9% of Arkansas Veterans, while 26.9% of V-VEAC registrants were female Veterans. Veterans from all branches of the service participated in this event, as well as Veterans from all eras of service from 1940 to those still in service who will soon join the ranks of Veterans.
Of the six VA Virtual Veterans Experience Action Centers that have taken place to date, Arkansas set a new record for the highest number of Veterans served while having the smallest population of Veterans compared to other states.
Other highlights to mention include:
- There was an overall satisfaction score of 95% based on exit surveys that measured ease of access, staff efficiency, and emotional resonance of engagements.
- There were 130 referrals to the Veterans Health Administration (VHA) which resulted, among other services, in 66 new VHA registrations.
- 151 referrals to the Veterans Benefits Administration.
- 22 referrals to the National Cemetery Administration.
- 42 referrals to VA Board of Veterans Appeals.
- 23 referrals to Centraide 211.
What veterans say about V-VEACs
Veteran John Anderson said, “I have never felt so good about VA as I have today with you. I give you a big big A – You made me feel like I was appreciated and wanted.
Another veteran, John Weatherly, said during the exit survey: “I wanted to give a 6 out of 5 on the confidence score. You should open this up to more veterans. It’s great, and more veterans need to do it. I tell the other veterans they have to do it.
And finally, a veteran named James Milner said, “I have been doing business with VA for over 30 years, and this is the best service I have ever received.”
This innovative partnership between VA, the state government and its partners, county veterans service officers, community veterans engagement committees and other community partners continues to grow, mature and improve lives. veterans, family members, caregivers and survivors. Further V-VEACs are planned in the future.